BBConnect FAQs

What is the University of Toronto’s alert system?
 
U of T’s alert system allows the university to send important messages via phone, text message and email to students, faculty and staff registered in the system. This system is only available to currently enrolled or employed students, staff and faculty.
 
All current members of the University community will automatically be subscribed to the system for University-issued mass notifications using their official U of T contact information. In order to ensure that messages are received in a timely manner it is recommended that community members provide additional contact information, such as cell phone information.
 
When will the University use the alert system?
 
On the rare occasion when we need to communicate information quickly to everyone on one or more campuses, the University will use the alert system.
 
How will I receive messages from the system?
 
Depending on the situation, the University will use the UTalerts system to send you text messages, voice messages and/or email messages. You will not be able to opt out of mandatory messages; for all other types of messages (outreach), you can choose how you prefer to be contacted.
 
How do I update my contact information in the system?
 
Contact information already in ROSI (for students) and HRIS (for employees) is already in the alert system. To add additional contact information, please follow these instructions. It is especially important to keep mobile phone numbers up to date:
 

  1. Go to http://alert.utoronto.ca, click on the "Register/Update" button.
  2. Using your UTORid and password, login to the system.
  3. If this is your first visit to the site, please confirm the automatically populated contact information is correct.
  4. Follow the prompts to add or update contact information.
  5. On subsequent visits, you’ll use only your UTORid and password to enter the system and update your contact information.

The system is regularly updated with data from ROSI and HRIS.
For technical assistance with alert.utoronto.ca please contact its@utoronto.ca
 
How is my personal information protected?
 
U of T’s messaging and alerts system is provided by Blackboard Connect Inc (BCI), which uses several layers of physical and virtual firewalls to maintain data security. No confidential information is ever transmitted by email or FTP. Data is hosted in state-of-the-art facilities that require photo identification, thumbprint recognition and keyed access. BCI also retains an external, independent security firm to perform annual security audits. Neither the University nor BCI will ever sell, trade, lease or loan your personal information to anyone else.